Anonymous
map-marker Grand Rapids, Michigan

Call did not go through

I recieved a call from an inmate at the Montgomery County Sherrifs Department. I accepted the call and it said "Thank you for using Evercom". As soon as this was said, I waited to start the conversation, but it had apparently hung up for no reason. This was at 10:29 am on 8/9/2009. The inmate did call back right after that call and it did go through. I do not think I should be charged for a phone call from Evercom as it did not go through. I am responsible for the second call right after that. Please adjust my phone bill accordingly. My phone number is 765-723-****. Thank you for your time to correct this matter. Rhonda Johnson
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Loss:
$3
4 comments
Guest

i accepeted a callin it went thround but i was not able to hear anything i held the phone in case there was phone problems but the phone hung up i dont feel i should be charged because i wasnt able to speak to the inmate. :cry

Guest

IF THIS COMPANY WANTS TO MAKE MORE PROFFIT THEY NEED TO LOWER THE COST OF CALLS PER MINUTE,INMATES CALLING CARDS AND,IMPROVE THERE CUSTOMER SERVICE AND STAFF,AND ALSO IMPLEMENT A BETTER SYSTEM SO WHEN A PERSON CALLS TO MAKE A PAYMENT THAT IS PAST DUE IT CAN ACCEPT IT.

THUS IF THEY CONTINUE THE WAY THEY CURRENTLY HANDLE AND PRICE EVENTUALLY THEY WILL WITHER DOWN IN PROFITS AND CUSTOMERS THUS ENABLING ANOTHER POTENTIAL COMPANY TO COMPETE AT A MORE REASONABLE RATE AND BETTER CUSTOMER SATISFACTION.

KEEP AT EVERCOM/CBS AND EVENTUALLY YOU WILL LOOSE CUSTOMERS,PROFITS AND JOBSLOSSES!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! :? :cry :( :sigh :( :cry :? :x :x :( :cry :?

Guest

Good luck!!!! They told me I would have to wait 30 days to get my refund if they gave it to me. Thats crazy because the wont wait on their money by any means!!!!!!!

cbs

You actually need to contact the company to have this issue fixed. If you don't they will charge you for the call.

The sooner you do it the better. Best of luck

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DeAnn D Mzo
map-marker Ozark, Alabama

Evercom

Evercom is priced to expensive for the working man or woman your loved one is already in jail and now your getting the shaft from a company that employs people who barely speak english. I have only spoken to one person who spoke english and she was very helpful. I was called a liar by one of their employees. That will be the last time he calls anyone else a liar. Evercom needs to regroup and have rates you can afford.I have spent $466.00 dollars since April 15th I am busting my butt to take care of my grangchild and see about my son I have to have a prepaid acct# because I am a truck driver but evercom is putting me in the poor house.
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Loss:
$466
2 comments
Guest

IF THIS COMPANY WANTS TO MAKE MORE PROFFIT THEY NEED TO LOWER THE COST OF CALLS PER MINUTE,INMATES CALLING CARDS AND,IMPROVE THERE CUSTOMER SERVICE AND STAFF,AND ALSO IMPLEMENT A BETTER SYSTEM SO WHEN A PERSON CALLS TO MAKE A PAYMENT THAT IS PAST DUE IT CAN ACCEPT IT.

THUS IF THEY CONTINUE THE WAY THEY CURRENTLY HANDLE AND PRICE EVENTUALLY THEY WILL WITHER DOWN IN PROFITS AND CUSTOMERS THUS ENABLING ANOTHER POTENTIAL COMPANY TO COMPETE AT A MORE REASONABLE RATE AND BETTER CUSTOMER SATISFACTION.

KEEP AT EVERCOM/CBS AND EVENTUALLY YOU WILL LOOSE CUSTOMERS,PROFITS AND JOBSLOSSES!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! :? :cry :( :sigh :( :cry :? :x :x :( :cry :?

cbs

Evercom doesn't set the prices for these calls. It is a combonation of them, the facility and the phone company.

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angelismyname
map-marker San Antonio, Texas

Now dead

i am pleased cause thanx to evercom screwing us over my mother in law was so *** that evercom was lying about reinburstment for dropped calls that she dropped dead herself from a heart attack my mother in law is dead now due to evercom iam happy but the point to this commnent is that evercom is a murder!!!!!!!!!!!!! i will no longer see her and evercom will remain with a bad reputation until the word has spread all over the area and they will eventually go out of business. I guess that is why they started the business in the first place to go out of business....
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3 comments
Guest

IF THIS COMPANY WANTS TO MAKE MORE PROFFIT THEY NEED TO LOWER THE COST OF CALLS PER MINUTE,INMATES CALLING CARDS AND,IMPROVE THERE CUSTOMER SERVICE AND STAFF,AND ALSO IMPLEMENT A BETTER SYSTEM SO WHEN A PERSON CALLS TO MAKE A PAYMENT THAT IS PAST DUE IT CAN ACCEPT IT.

THUS IF THEY CONTINUE THE WAY THEY CURRENTLY HANDLE AND PRICE EVENTUALLY THEY WILL WITHER DOWN IN PROFITS AND CUSTOMERS THUS ENABLING ANOTHER POTENTIAL COMPANY TO COMPETE AT A MORE REASONABLE RATE AND BETTER CUSTOMER SATISFACTION.

KEEP AT EVERCOM/CBS AND EVENTUALLY YOU WILL LOOSE CUSTOMERS,PROFITS AND JOBSLOSSES!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! :? :cry :( :sigh :( :cry :? :x :x :( :cry :?

Guest

so 1/3 of the family is in prison and another 1/3 is dead? Only 1/3 to go...

cbs

Not all true. Your Mother in Law would have had to have a bad heart to start with.

There are also MANY veriables. Eating habits, daily stress, the stress of her son in jail, ect.

So you can't blame a company for her death because of some dropped calls, which might I add you are very glad for,what kind of person does that make you. Just waiting for her to up and die.Your comment on this is utter Idiocy.

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James L Lyh
map-marker Phoenix, Arizona

I Am Blocked By Evercom

It would not be a thing for Evercom to block collect calls if they did the billing on my phone and I failed to pay them. But they bill through 3rd party billing. So what right do they have to block my phone? Additionally, the amount they charge is outrageous. Their pricing is highway robbery and the detention facilities should contract with another company. However, it is doubtful they will do so. They probably get a cut from Evercom. If Evercom is not getting paid by my phone company, they should take it up with them and not me. Evercom is not providing service but a dis-service.
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3 comments
Guest

IF THIS COMPANY WANTS TO MAKE MORE PROFFIT THEY NEED TO LOWER THE COST OF CALLS PER MINUTE,INMATES CALLING CARDS AND,IMPROVE THERE CUSTOMER SERVICE AND STAFF,AND ALSO IMPLEMENT A BETTER SYSTEM SO WHEN A PERSON CALLS TO MAKE A PAYMENT THAT IS PAST DUE IT CAN ACCEPT IT.

THUS IF THEY CONTINUE THE WAY THEY CURRENTLY HANDLE AND PRICE EVENTUALLY THEY WILL WITHER DOWN IN PROFITS AND CUSTOMERS THUS ENABLING ANOTHER POTENTIAL COMPANY TO COMPETE AT A MORE REASONABLE RATE AND BETTER CUSTOMER SATISFACTION.

KEEP AT EVERCOM/CBS AND EVENTUALLY YOU WILL LOOSE CUSTOMERS,PROFITS AND JOBSLOSSES!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! :? :cry :( :sigh :( :cry :? :x :x :( :cry :?

Guest

EVECOM TOOK $5O OFF MY PHONE AND I CANT RECEIVE CALLS

Guest

iv had an account with evercom for over 3 years i changed my phone number and they wont add my account to my new number and im billed thru my local phone company theyr idiots

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Anonymous
map-marker Springfield, Massachusetts

Evercom sucks

Evercom is charing me for calls I did not receive and dropped calls, Don't you get enough for a call now without ripping people off like this. It is ashame that our loved loved ones are going through one of the hardest times of there life and you make it hard for people to stay in touch because your service is to expensive, Like you care. I hope I or anyone I know ever have to deal with evercom again as long as we live. If I did not care as much as I do for my friend I would have her write me and never call me again using evercom but unfortunately I can not do that to her, Hope you all sleep well at night.
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1 comment
Guest

IF THIS COMPANY WANTS TO MAKE MORE PROFFIT THEY NEED TO LOWER THE COST OF CALLS PER MINUTE,INMATES CALLING CARDS AND,IMPROVE THERE CUSTOMER SERVICE AND STAFF,AND ALSO IMPLEMENT A BETTER SYSTEM SO WHEN A PERSON CALLS TO MAKE A PAYMENT THAT IS PAST DUE IT CAN ACCEPT IT.

THUS IF THEY CONTINUE THE WAY THEY CURRENTLY HANDLE AND PRICE EVENTUALLY THEY WILL WITHER DOWN IN PROFITS AND CUSTOMERS THUS ENABLING ANOTHER POTENTIAL COMPANY TO COMPETE AT A MORE REASONABLE RATE AND BETTER CUSTOMER SATISFACTION.

KEEP AT EVERCOM/CBS AND EVENTUALLY YOU WILL LOOSE CUSTOMERS,PROFITS AND JOBSLOSSES!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! :? :cry :( :sigh :( :cry :? :x :x :( :cry :?

Beverly C Nxd
map-marker Wilmore, Kentucky

Didn't inform me of all rates

A friend told me about evercom so I decided to use it. The first payment I made I seemed to get alot of phone calls, however the second time was a waste of money.Two days ago I called end added $50.00 to my account, well my boyfriend tried to call me today an it said that my account was blocked so I called them and asked what the problem was because I knew that I hadn't used $50.00 in two days, well when I added money to my account I added my cell phone number so that my boyfriend could reach me if I wasn't home. When I called evercom the told me that every time he called me on my cell I was charged like $6.85 instead of $1.85 because of the prefixex in my cell number even though they were both local numbers to him. Thats bull ***,a totall ripoff. When I added my cell they should have told me there was a price difference.
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2 comments
Guest

I spent $60 on 3 calls :(

i said the same thing and found out that since the prisons choose the company, there's no real option for anyone. they have a monopoly on the calls and can charge whatever ridiculous amount they want :/

Guest

IF THIS COMPANY WANTS TO MAKE MORE PROFFIT THEY NEED TO LOWER THE COST OF CALLS PER MINUTE,INMATES CALLING CARDS AND,IMPROVE THERE CUSTOMER SERVICE AND STAFF,AND ALSO IMPLEMENT A BETTER SYSTEM SO WHEN A PERSON CALLS TO MAKE A PAYMENT THAT IS PAST DUE IT CAN ACCEPT IT.

THUS IF THEY CONTINUE THE WAY THEY CURRENTLY HANDLE AND PRICE EVENTUALLY THEY WILL WITHER DOWN IN PROFITS AND CUSTOMERS THUS ENABLING ANOTHER POTENTIAL COMPANY TO COMPETE AT A MORE REASONABLE RATE AND BETTER CUSTOMER SATISFACTION.

KEEP AT EVERCOM/CBS AND EVENTUALLY YOU WILL LOOSE CUSTOMERS,PROFITS AND JOBSLOSSES!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! :? :cry :( :sigh :( :cry :? :x :x :( :cry :?

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Beverly C Nxd
map-marker Wilmore, Kentucky

Didn't inform me of all rates

A friend told me about evercom so I decided to use it. The first payment I made I seemed to get alot of phone calls, however the second time was a waste of money.Two days ago I called end added $50.00 to my account, well my boyfriend tried to call me today an it said that my account was blocked so I called them and asked what the problem was because I knew that I hadn't used $50.00 in two days, well when I added money to my account I added my cell phone number so that my boyfriend could reach me if I wasn't home. When I called evercom the told me that every time he called me on my cell I was charged like $6.85 instead of $1.85 because of the prefixex in my cell number even though they were both local numbers to him. Thats bull ***,a totall ripoff. When I added my cell they should have told me there was a price difference.
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Parth Bhg
map-marker Riverside, Rhode Island

Robbed me blind

Evercom is the most scamming company i know they make your calls drop so you can be charged over and over again for a connection fee. At times my phone calls drop about 4 times UNEXCEPTABLE!!!!!!!!Then they don't want to reimburse you for there mistakes i mean come on at least give me back the connection fee. All you hear is" This call has been terminated" :-( for no apparenting reason. Some one needs to look into this. Someone needs to file a lawsuit for overcharging of customers.. We all need to be reimbursed immediately please please please help
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5 comments
Guest

IF THIS COMPANY WANTS TO MAKE MORE PROFFIT THEY NEED TO LOWER THE COST OF CALLS PER MINUTE,INMATES CALLING CARDS AND,IMPROVE THERE CUSTOMER SERVICE AND STAFF,AND ALSO IMPLEMENT A BETTER SYSTEM SO WHEN A PERSON CALLS TO MAKE A PAYMENT THAT IS PAST DUE IT CAN ACCEPT IT.

THUS IF THEY CONTINUE THE WAY THEY CURRENTLY HANDLE AND PRICE EVENTUALLY THEY WILL WITHER DOWN IN PROFITS AND CUSTOMERS THUS ENABLING ANOTHER POTENTIAL COMPANY TO COMPETE AT A MORE REASONABLE RATE AND BETTER CUSTOMER SATISFACTION.

KEEP AT EVERCOM/CBS AND EVENTUALLY YOU WILL LOOSE CUSTOMERS,PROFITS AND JOBSLOSSES!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! :? :cry :( :sigh :( :cry :? :x :x :( :cry :?

cbs

The rates are not set by correctional billing services alone. They sit down with the facility and the phone company to come up with the rates for the calls.

Also, They have no way of disconnecting your calls, all they do is set up the accounts so that the phone companies can let the calls go through. Next, about 90 % of these facilities DO NOT have a conection fee.

So don't blame them, You can blame the facility when it says third party call. You can blame your self if you mention anything of a sexual nature, calling someone eles or anything that could sound like code for a crime.

Guest

they are ripp off bastards they drop your call 2 out of ten times and say this call is being droped 3rd party numbers is not allowed when i have a friggin cell phone any number that is called will go on the screen none is ever called and they still charge you for the 1.63 when it saposed t be like 20 or 30 cents a minute if we can get 100 people to call the better buisness bearue on them they will monitor there call and make them pay us back our losses so far i have had 10 peopl do it

Guest

Everyone makes mistakes and believe me, sometimes loved ones get charged more with what they should. Oh, I guess you don't believe in crooked government officials either, do you?

The same thing has happened to me too many times. Johannes, a statement like this might come back to haunt you in the future.

You just might go through the same thing without expecting it. Karma always comes around.

Guest

"Robbed me blind"

seems a little funny that the posted used a would associated with crime "robbed". Perhaps they should be upset at loved ones for comitting crimes that land them in jail rather than anyone else.

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Tannor Gco
map-marker Louisville, Kentucky

Evercom

I am a husban of an inmate,and evercom is robbing me of time on the phone with my wife.Every time she calls;evercom will let the call go through and then disconect us as soon as i say hello,at the same time my wife is being charged $2 every time she has to try and call back. I am starting a investigation into evercom.I am going to the media with this and going to start a loawsuit. If anyone is interested in getting in on this class action lawsuit, please contact me at rakasans626@***o. My name is wayne.
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1 comment
Guest

IF THIS COMPANY WANTS TO MAKE MORE PROFFIT THEY NEED TO LOWER THE COST OF CALLS PER MINUTE,INMATES CALLING CARDS AND,IMPROVE THERE CUSTOMER SERVICE AND STAFF,AND ALSO IMPLEMENT A BETTER SYSTEM SO WHEN A PERSON CALLS TO MAKE A PAYMENT THAT IS PAST DUE IT CAN ACCEPT IT.

THUS IF THEY CONTINUE THE WAY THEY CURRENTLY HANDLE AND PRICE EVENTUALLY THEY WILL WITHER DOWN IN PROFITS AND CUSTOMERS THUS ENABLING ANOTHER POTENTIAL COMPANY TO COMPETE AT A MORE REASONABLE RATE AND BETTER CUSTOMER SATISFACTION.

KEEP AT EVERCOM/CBS AND EVENTUALLY YOU WILL LOOSE CUSTOMERS,PROFITS AND JOBSLOSSES!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! :? :cry :( :sigh :( :cry :? :x :x :( :cry :?

Anonymous
map-marker Panguitch, Utah

Why you at evercomb need new jobs

I would like to tell the employees at evercomb that you should be fired. The familys that pay for your phone services work hard, and your high fees make it a hardship for everyone. the employees are rude unprofessional and need to have some education. At least a high school diploma would help. As for saying it serves us right for being jail, I hate to disappoint you but the ones who pay are not in jail. we are educated hardworking with REAL jobs. we do not treat people as you do. this company is a rip off to the public and need to be stopped. We ALL need to find out who regulates them and report them. Also IC solutions. They think they can get away with taking our money not crediting it, gouging the public on prices. pres. Oboma is worried about the car industries, he really needs to SEE this. Lets all write him, and see if he is any help! instead of just being angry and pissed of lets take action on them NOW. angry parent and friend!!!
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5 comments
Guest

IF THIS COMPANY WANTS TO MAKE MORE PROFFIT THEY NEED TO LOWER THE COST OF CALLS PER MINUTE,INMATES CALLING CARDS AND,IMPROVE THERE CUSTOMER SERVICE AND STAFF,AND ALSO IMPLEMENT A BETTER SYSTEM SO WHEN A PERSON CALLS TO MAKE A PAYMENT THAT IS PAST DUE IT CAN ACCEPT IT.

THUS IF THEY CONTINUE THE WAY THEY CURRENTLY HANDLE AND PRICE EVENTUALLY THEY WILL WITHER DOWN IN PROFITS AND CUSTOMERS THUS ENABLING ANOTHER POTENTIAL COMPANY TO COMPETE AT A MORE REASONABLE RATE AND BETTER CUSTOMER SATISFACTION.

KEEP AT EVERCOM/CBS AND EVENTUALLY YOU WILL LOOSE CUSTOMERS,PROFITS AND JOBSLOSSES!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! :? :cry :( :sigh :( :cry :? :x :x :( :cry :?

Guest

i know a girl that worked at evercom call center which is located in mexico city, everytime i spoked with her she was concerning about evercom customers 'cause they are fo *** rude but she was also up set about the system she told me she really tried to help people. you people should be taking care of the powerful evercom people instead of being complaining about the reps some of them really suck i know but she says they are funny. lol

Guest

i'm from bryan, texas i came to live to mexico city 2 years ago it was hard 4 me to find job finally i got one at correctional billing services there's young people and old people i love everyone there its not our fault the *** system and the *** quality standars.

Guest

"the employees are rude unprofessional and need to have some education. At least a high school diploma would help."

It sounds like YOU need the education, ***. As well as George Thomas.

Guest

I really desagree with u, i used evercom cbs for 2 years and they allways gave me an excelente treatment and service

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Anonymous
map-marker Elko, Nevada

Evercom sucks

Evercom has put a block on my phone so I cant recieve calls from my husband. I can't seem to find a phone number for them that is connected. What kind of a scam are they pulling? I hate Evercom. I've been able to recieve calls before. Now all of a sudden there blocked? I can recieve them from a family members phone. I HATE EVERCOM !!! This is the worst phone system i've ever come across and there rates are also a rip off. *** Evercom systems, I'm pissed !! My kids cant talk to there dad.
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18 comments
Guest

I am not an Evercom customer, although I was at one time when they were billing my home phone. I had no problems then.

My father is a customer and he called me today highly pissed because his phone is blocked. He has not been able to reach anyone at this company on the phone or website. Not good customer service. I took the liberty and obtain the phone number 1-80*-***-**** press option 5 to speak with a live rep.

Also, you can go online at WWW.SECURUSTECH.NET. I am a Customer Service Rep and I know how frustrated one can be when trying to speak to someone concerning an issue.

Guest

There are other options such as Just Talk Communications. You can set up a prepaid account and pay cash at a local cell phone store.

Call 866-315-**** to find out if they can help. They even give you a free collect call to try the service.

Guest

Immm fuckiiiiiingggg mad i tried to talk to my husband and they cut me off and then took my MONEY *** EVERCOM

Guest

Immm fuckiiiiiingggg mad i tried to talk to my husband and they cut me off and then took my MONEY *** EVERCOM

Guest

evercom is getting rich off of other people's misery!!! of course you should have to pay for your calls, but the fee's are ridiculous!!!

what happened to being able to accept a collect call and paying for it with your phone bill.. this is crazy and it should not be legal!!!

a monopoly is exactly what they have and somebody should do something about it!!!! :(

nancylou c

i would like to know if humanbeings even work there i can't seem to talk to anyone but the computer they got a monopoly and it shows

Guest

i bought western union money order and they have still not put on phone #i requested,could someone please tell me why, or at least a way to talk to a real person at this place

Guest

:( *** evercom my wife cant call me now dumb *** ***

Guest

WHERE IS THIS COMPANY LOCATED BECAUSE YOU CAN'T UNDERSTAND A WORD THEY'RE SPEAKING & IT UPSETS ME! AT LEAST GIVE GREAT CUSTOMER SERVICE IF YOUR GOING TO CONTINUE TO RIP CUSTOMERS OFF :( !

Guest

EVERCOM IS GETTING OVER ON FOLKS BIG TIME AND SOMETHING NEED TO BE DONE ABOUT THIS. I HAVE CALLED THE NEWS CHANNEL IN ST.

LOUIS, MO (CHANNEL 2, 'U PAID FOR IT') BECAUSE THIS IS RIDICULOUS.

EVERCOM NEVER ADMITT MISTAKES ON THEIR BEHALF AND THEY TEND TO MAKE UP MANY EXCUSES INSTEAD OF OWNING UP TO THEIR COMPANY HAVING TERRIBLE SERVICE AND CORRECTING THE PROBLEM. THE LEAST THEY CAN DO IS REIMBURSE INMATES/FAMILY MEMBERS MINUTES LOSS FOR THEIR SERVICE BUT I GUESS THEIR GREED HAS TAKEN OVER EXPECTATIONS OF WHAT AN OUTSTANDING BUSINESS DOES...SMH :( !

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Anonymous
map-marker Baker, Louisiana

Collect calls from Prison to home phone should not have a day 90 day then blocked

My husband is incarcerated at Richwood Correctional in Richwood, La. I have the calls coming in collect thru my phone service I feel that there should not be a limit as long as I pay my bill and now they are telling me about the roll off calls will not come off till March the 20th. So I am not able to hear from him till then this is *** and something needs to be done asap. If I am paying for the calls why should it matter anyway how many times he calls home that should be on me and not for Evercom Communicatons to decide for me please respond to my E-Mail at tiger_lady@***.net about this situation.
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15 comments
Guest

for all of you out there who are all down on prisoners calling loved ones you shouldn't be so judgemental until you have walkede in those shoes. I sure most of you have done something illegal in your life time,you just didn't get caught.

The louisiana prison system is far from the party you think it is, so have some compassion for people who have loved ones locked up. YOU COULD BE NEXT AND I BET YOUR SONG AND DANCE WOULD CHANGE VERY QUICKLY.

Guest

bith shut the *** up it is outrages they should not charge u that much for a phone call just because you are in prison yo *** mad cuzz you prolly dont have a man

Guest

i personally think its hilarious that all of you are soo upset about NO phone calls, they are iN PRISON so therefore should NOT be able to any privileges for phone calls, internet etc. these CONVICTS have way too much freedom and are safer than we are, its kind of sad to be honest, i know an inmate and he is forever blowing up my phone, he is in tthere for a reason and shouldnt be having privileges like we do in the outside world.

Guest

The reason you are no longer able to speak with your husband is because he really doesn't want to speak with you. He is too busy enjoying all the *** sex the correctional system has to offer.

Think about it: Right now, some dude is jacking off all over your husband's face and your husband is like; awww yea, give it to me you big, black stud. Just think about it. Na, I'm playing fuuck-nuts with ya.

Seriously, quit trying to call him anyway. Find yourself a sexy, non-incarcerated boyfriend and have some fun.

Guest

I find it amazing that they even have a dispute center at correctional billing services. I have filed and emailed regarding dropped calls.

I have had 13 in the last 4 months and they are of course not responsible. Really, I give you the date and time and the length of call and the message from your company and you are not responsible.

They sent me back a recorded coversation I remember quite well, that my husband and I hung up that was NOT on the list of dispute. This company is a total scam.

Guest

CONVS HAVE NO RIGHTS, ARE YOU MENTAL? THIS GOES FOR YOU COMMENT NUMBER 2

Guest

sigh, ok here's what happens: Your phone carrier is not able to connect these calls to your lines, they need a third party company to do this, either because they dont handle these kind of collect calls, or all the calls are managed by that third party company, if you were receiving calls just collect, through your phone carrier you would be able to receive as many calls as you wanted, but this is actually 2 companies working together, ok now correctional billing services will get paid after you pay your phone carrier, however they have this 90 day policy because they adjust the charges for every call every 3 months to make sure, taxes and complete charges are applied correctly so that they won't lose any money (i will not explain this as detailed as u may wanted, it's complicated) also that spending limit you have on your accounts was set up with some personal and private information that they got from your phone company's files, that is probably why they were not able to give you a proper explanation, such files may contain: ethnic, economic and other personal information like the area where you live in, etc. so if you look at it this way they are just service providers, AT&T, verizon, etc will not be able to connect these calls without evercom / Global tel link and more, so it's not really a block, its just that your phone carriers do not especialize on these calls and they don't have an arrengement on how they can profit for those calls with any of these correctional facilities they just have contracts with inmate phone service providers and such.

Guest

It's a crying shame that our CONVICTS aren't allowed to talk on the phone as much as they want. *** - where do they think they are - jail? I wonder if our law-abiding soldiers chasing down terrorists in Afghanistan are having the same problem when they try to make their phone calls from the middle of nowhere?

:cry :cry :cry

Guest

I AM GOING THRU THE SAME BS WITH THE 90 DAY BLOCK...IF THE RESTRICTION IS MADE BY THE CORRECTIONAL FACILITY ITSELF. THEN ONE WOULD TEND TO THINK THAT THE INMATE WOULD NOT BE ABLE TO CALL ANYONE ELSE IN THAT 90 DAY PERIOD...NOT JUST 1 SPECIFIC PHONE NUMBER....AND THEM NOT EXCEPTING A DEBIT CARD FOR PAYMENT IS TOTALLY LUDICRIS....BULL

Guest

I ALSO AGREE....WHEN I ASKED EVERYONE PASSED THE BUCK AND BLAMED IT ON SOMEONE ELSE....IF I PAY MY BILL ON TIME IT SHOULD NOT MATTER..AND WHY DOES THE 90 DAY BLOCK START WITH THE LAST CALL AND NOT THE FIRST WHAT A BUNCH OF BULL. NO ONE WAS TELLING ME ABOUT A 90 DAY BLOCK

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Anonymous
map-marker Chicago, Illinois

Too much $$ not enough time

I used Evercom thinking it was going to be cheaper to talk to my husband but that was not the case. I understand that it's not Evercoms' problem our loved ones are locked up but it's hard on us and we trust you to get our calls to us but rip us off. You have to spend $56.95 to set up an account and you only talk for 10min. Which they interrupt you 3-4 times. The calls are 3.71 per call all your money is taken within 3 calls. You don't have enough time to discuss anything with your loved one. By the time you finish telling them what going on you your calls are blocked. Evercom is a rip-off $$ is to hard to come by these days to just give it away.
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Loss:
$400
4 comments
Guest

i feel the same way about evercom, to much money for a little time, i pay almost 6 dollar for 14 minutes, i feel that people with love ones in the facility should get more time to talk with there love ones. 15 minutes is nothing when you have so much to talk about and the thing that bothers me is the interuption telling you how long you have left.

It's really sad that it take so much money to hear your love one voice. My husband been in jail for almost 2 years, man did i spend alot of money on phone to let him know that i didn't give up on him.

I understand that it is not our fault that they are in there, but i don't think that we should suffer the consequences of staying in touch with them. like i told him when he get out i am not going through this again, this should be a lesson for me and you.

Guest

IF THIS COMPANY WANTS TO MAKE MORE PROFFIT THEY NEED TO LOWER THE COST OF CALLS PER MINUTE,INMATES CALLING CARDS AND,IMPROVE THERE CUSTOMER SERVICE AND STAFF,AND ALSO IMPLEMENT A BETTER SYSTEM SO WHEN A PERSON CALLS TO MAKE A PAYMENT THAT IS PAST DUE IT CAN ACCEPT IT.

THUS IF THEY CONTINUE THE WAY THEY CURRENTLY HANDLE AND PRICE EVENTUALLY THEY WILL WITHER DOWN IN PROFITS AND CUSTOMERS THUS ENABLING ANOTHER POTENTIAL COMPANY TO COMPETE AT A MORE REASONABLE RATE AND BETTER CUSTOMER SATISFACTION.

KEEP AT EVERCOM/CBS AND EVENTUALLY YOU WILL LOOSE CUSTOMERS,PROFITS AND JOBSLOSSES!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! :? :cry :( :sigh :( :cry :? :x :x :( :cry :?

cbs

You can get around the 6.95 processing fee. use Western Union.

Also with that form of payment, there is no min.

amount. It does how ever take 24 hrs for it to post to your account.

Guest

I'm very upset that i've tried getting my inturupted calls reemmbursted it's been 1 1/2 months and i still have no responds this company is a rip off!

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brooks r
map-marker Livingston, New Jersey

Evercom Correctional Billing

I have At&t they say I have no block and should get calls from collin county jail. But evercom says i have a block why are they doing this and what gives them the right I have to prepay them to talk to boyfriend this is crazy they are full of *** can anyone help me in this matter. What do I do what can I do this is not right att says talk to evercom and evercom says talk to att.i all i want is to talk to my boyfriend with out all the ***.can anyone out there help me out
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Loss:
$150
1 comment
Guest

IF THIS COMPANY WANTS TO MAKE MORE PROFFIT THEY NEED TO LOWER THE COST OF CALLS PER MINUTE,INMATES CALLING CARDS AND,IMPROVE THERE CUSTOMER SERVICE AND STAFF,AND ALSO IMPLEMENT A BETTER SYSTEM SO WHEN A PERSON CALLS TO MAKE A PAYMENT THAT IS PAST DUE IT CAN ACCEPT IT.

THUS IF THEY CONTINUE THE WAY THEY CURRENTLY HANDLE AND PRICE EVENTUALLY THEY WILL WITHER DOWN IN PROFITS AND CUSTOMERS THUS ENABLING ANOTHER POTENTIAL COMPANY TO COMPETE AT A MORE REASONABLE RATE AND BETTER CUSTOMER SATISFACTION.

KEEP AT EVERCOM/CBS AND EVENTUALLY YOU WILL LOOSE CUSTOMERS,PROFITS AND JOBSLOSSES!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! :? :cry :( :sigh :( :cry :? :x :x :( :cry :?

rebecca a Brh
map-marker Ashland, Kentucky

Was told a lie

i was told by evercom enployey i could accept collect calls now from my local phone company not evercom that my prepaid was closed that was a lie my husband called i didnt take the call i called evercom to find out if it was ok to take the call she said yes i could well now my line is blocked again and i have no money to pay again thanks to one not knowing her job at evercom now how can my husband call now thanks evercom for notheing i think i should get unblocked for her not knowing her job but thats not going to ever happen we know now it will not be paid i have no money untill the 1st of each month all they could say is im sorry well thanks for nothing guess my line stays blocked i have no more funds this is the secound time they did this to me thanks for poor services im very pissed
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1 comment
Guest

IF THIS COMPANY WANTS TO MAKE MORE PROFFIT THEY NEED TO LOWER THE COST OF CALLS PER MINUTE,INMATES CALLING CARDS AND,IMPROVE THERE CUSTOMER SERVICE AND STAFF,AND ALSO IMPLEMENT A BETTER SYSTEM SO WHEN A PERSON CALLS TO MAKE A PAYMENT THAT IS PAST DUE IT CAN ACCEPT IT.

THUS IF THEY CONTINUE THE WAY THEY CURRENTLY HANDLE AND PRICE EVENTUALLY THEY WILL WITHER DOWN IN PROFITS AND CUSTOMERS THUS ENABLING ANOTHER POTENTIAL COMPANY TO COMPETE AT A MORE REASONABLE RATE AND BETTER CUSTOMER SATISFACTION.

KEEP AT EVERCOM/CBS AND EVENTUALLY YOU WILL LOOSE CUSTOMERS,PROFITS AND JOBSLOSSES!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! :? :cry :( :sigh :( :cry :? :x :x :( :cry :?