Evercom Systems
Reviews and Complaints
Anonymous
Grand Rapids, Michigan
Call did not go through
I recieved a call from an inmate at the Montgomery County Sherrifs Department. I accepted the call and it said "Thank you for using Evercom". As soon as this was said, I waited to start the conversation, but it had apparently hung up for no reason. This was at 10:29 am on 8/9/2009. The inmate did call back right after that call and it did go through. I do not think I should be charged for a phone call from Evercom as it did not go through. I am responsible for the second call right after that. Please adjust my phone bill accordingly. My phone number is 765-723-****. Thank you for your time to correct this matter. Rhonda Johnson
Loss:
$3
4 comments
DeAnn D Mzo
Ozark, Alabama
Evercom
Evercom is priced to expensive for the working man or woman your loved one is already in jail and now your getting the shaft from a company that employs people who barely speak english. I have only spoken to one person who spoke english and she was very helpful. I was called a liar by one of their employees. That will be the last time he calls anyone else a liar. Evercom needs to regroup and have rates you can afford.I have spent $466.00 dollars since April 15th I am busting my butt to take care of my grangchild and see about my son I have to have a prepaid acct# because I am a truck driver but evercom is putting me in the poor house.
Loss:
$466
2 comments
angelismyname
San Antonio, Texas
Now dead
i am pleased cause thanx to evercom screwing us over my mother in law was so *** that evercom was lying about reinburstment for dropped calls that she dropped dead herself from a heart attack my mother in law is dead now due to evercom iam happy but the point to this commnent is that evercom is a murder!!!!!!!!!!!!! i will no longer see her and evercom will remain with a bad reputation until the word has spread all over the area and they will eventually go out of business. I guess that is why they started the business in the first place to go out of business....
3 comments
James L Lyh
Phoenix, Arizona
I Am Blocked By Evercom
It would not be a thing for Evercom to block collect calls if they did the billing on my phone and I failed to pay them. But they bill through 3rd party billing. So what right do they have to block my phone? Additionally, the amount they charge is outrageous. Their pricing is highway robbery and the detention facilities should contract with another company. However, it is doubtful they will do so. They probably get a cut from Evercom. If Evercom is not getting paid by my phone company, they should take it up with them and not me. Evercom is not providing service but a dis-service.
3 comments
Anonymous
Springfield, Massachusetts
Evercom sucks
Evercom is charing me for calls I did not receive and dropped calls, Don't you get enough for a call now without ripping people off like this. It is ashame that our loved loved ones are going through one of the hardest times of there life and you make it hard for people to stay in touch because your service is to expensive, Like you care. I hope I or anyone I know ever have to deal with evercom again as long as we live. If I did not care as much as I do for my friend I would have her write me and never call me again using evercom but unfortunately I can not do that to her, Hope you all sleep well at night.
1 comment
Beverly C Nxd
Wilmore, Kentucky
Didn't inform me of all rates
A friend told me about evercom so I decided to use it. The first payment I made I seemed to get alot of phone calls, however the second time was a waste of money.Two days ago I called end added $50.00 to my account, well my boyfriend tried to call me today an it said that my account was blocked so I called them and asked what the problem was because I knew that I hadn't used $50.00 in two days, well when I added money to my account I added my cell phone number so that my boyfriend could reach me if I wasn't home. When I called evercom the told me that every time he called me on my cell I was charged like $6.85 instead of $1.85 because of the prefixex in my cell number even though they were both local numbers to him. Thats bull ***,a totall ripoff. When I added my cell they should have told me there was a price difference.
2 comments
Beverly C Nxd
Wilmore, Kentucky
Didn't inform me of all rates
A friend told me about evercom so I decided to use it. The first payment I made I seemed to get alot of phone calls, however the second time was a waste of money.Two days ago I called end added $50.00 to my account, well my boyfriend tried to call me today an it said that my account was blocked so I called them and asked what the problem was because I knew that I hadn't used $50.00 in two days, well when I added money to my account I added my cell phone number so that my boyfriend could reach me if I wasn't home. When I called evercom the told me that every time he called me on my cell I was charged like $6.85 instead of $1.85 because of the prefixex in my cell number even though they were both local numbers to him. Thats bull ***,a totall ripoff. When I added my cell they should have told me there was a price difference.
Parth Bhg
Riverside, Rhode Island
Robbed me blind
Evercom is the most scamming company i know they make your calls drop so you can be charged over and over again for a connection fee. At times my phone calls drop about 4 times UNEXCEPTABLE!!!!!!!!Then they don't want to reimburse you for there mistakes i mean come on at least give me back the connection fee. All you hear is" This call has been terminated" :-( for no apparenting reason. Some one needs to look into this. Someone needs to file a lawsuit for overcharging of customers.. We all need to be reimbursed immediately please please please help
5 comments
Tannor Gco
Louisville, Kentucky
Evercom
I am a husban of an inmate,and evercom is robbing me of time on the phone with my wife.Every time she calls;evercom will let the call go through and then disconect us as soon as i say hello,at the same time my wife is being charged $2 every time she has to try and call back. I am starting a investigation into evercom.I am going to the media with this and going to start a loawsuit. If anyone is interested in getting in on this class action lawsuit, please contact me at rakasans626@***o. My name is wayne.
1 comment
Anonymous
Panguitch, Utah
Why you at evercomb need new jobs
I would like to tell the employees at evercomb that you should be fired. The familys that pay for your phone services work hard, and your high fees make it a hardship for everyone. the employees are rude unprofessional and need to have some education. At least a high school diploma would help. As for saying it serves us right for being jail, I hate to disappoint you but the ones who pay are not in jail. we are educated hardworking with REAL jobs. we do not treat people as you do. this company is a rip off to the public and need to be stopped. We ALL need to find out who regulates them and report them. Also IC solutions. They think they can get away with taking our money not crediting it, gouging the public on prices. pres. Oboma is worried about the car industries, he really needs to SEE this. Lets all write him, and see if he is any help! instead of just being angry and pissed of lets take action on them NOW. angry parent and friend!!!
5 comments
Anonymous
Elko, Nevada
Evercom sucks
Evercom has put a block on my phone so I cant recieve calls from my husband. I can't seem to find a phone number for them that is connected. What kind of a scam are they pulling? I hate Evercom. I've been able to recieve calls before. Now all of a sudden there blocked? I can recieve them from a family members phone. I HATE EVERCOM !!! This is the worst phone system i've ever come across and there rates are also a rip off. *** Evercom systems, I'm pissed !! My kids cant talk to there dad.
18 comments
Anonymous
Baker, Louisiana
Collect calls from Prison to home phone should not have a day 90 day then blocked
My husband is incarcerated at Richwood Correctional in Richwood, La. I have the calls coming in collect thru my phone service I feel that there should not be a limit as long as I pay my bill and now they are telling me about the roll off calls will not come off till March the 20th. So I am not able to hear from him till then this is *** and something needs to be done asap. If I am paying for the calls why should it matter anyway how many times he calls home that should be on me and not for Evercom Communicatons to decide for me please respond to my E-Mail at tiger_lady@***.net about this situation.
15 comments
Anonymous
Chicago, Illinois
Too much $$ not enough time
I used Evercom thinking it was going to be cheaper to talk to my husband but that was not the case. I understand that it's not Evercoms' problem our loved ones are locked up but it's hard on us and we trust you to get our calls to us but rip us off. You have to spend $56.95 to set up an account and you only talk for 10min. Which they interrupt you 3-4 times. The calls are 3.71 per call all your money is taken within 3 calls. You don't have enough time to discuss anything with your loved one. By the time you finish telling them what going on you your calls are blocked. Evercom is a rip-off $$ is to hard to come by these days to just give it away.
Loss:
$400
4 comments
brooks r
Livingston, New Jersey
Evercom Correctional Billing
I have At&t they say I have no block and should get calls from collin county jail. But evercom says i have a block why are they doing this and what gives them the right I have to prepay them to talk to boyfriend this is crazy they are full of *** can anyone help me in this matter. What do I do what can I do this is not right att says talk to evercom and evercom says talk to att.i all i want is to talk to my boyfriend with out all the ***.can anyone out there help me out
Loss:
$150
1 comment
rebecca a Brh
Ashland, Kentucky
Was told a lie
i was told by evercom enployey i could accept collect calls now from my local phone company not evercom that my prepaid was closed that was a lie my husband called i didnt take the call i called evercom to find out if it was ok to take the call she said yes i could well now my line is blocked again and i have no money to pay again thanks to one not knowing her job at evercom now how can my husband call now thanks evercom for notheing i think i should get unblocked for her not knowing her job but thats not going to ever happen we know now it will not be paid i have no money untill the 1st of each month all they could say is im sorry well thanks for nothing guess my line stays blocked i have no more funds this is the secound time they did this to me thanks for poor services im very pissed
1 comment
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i accepeted a callin it went thround but i was not able to hear anything i held the phone in case there was phone problems but the phone hung up i dont feel i should be charged because i wasnt able to speak to the inmate. :cry
IF THIS COMPANY WANTS TO MAKE MORE PROFFIT THEY NEED TO LOWER THE COST OF CALLS PER MINUTE,INMATES CALLING CARDS AND,IMPROVE THERE CUSTOMER SERVICE AND STAFF,AND ALSO IMPLEMENT A BETTER SYSTEM SO WHEN A PERSON CALLS TO MAKE A PAYMENT THAT IS PAST DUE IT CAN ACCEPT IT.
THUS IF THEY CONTINUE THE WAY THEY CURRENTLY HANDLE AND PRICE EVENTUALLY THEY WILL WITHER DOWN IN PROFITS AND CUSTOMERS THUS ENABLING ANOTHER POTENTIAL COMPANY TO COMPETE AT A MORE REASONABLE RATE AND BETTER CUSTOMER SATISFACTION.
KEEP AT EVERCOM/CBS AND EVENTUALLY YOU WILL LOOSE CUSTOMERS,PROFITS AND JOBSLOSSES!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! :? :cry :( :sigh :( :cry :? :x :x :( :cry :?
Good luck!!!! They told me I would have to wait 30 days to get my refund if they gave it to me. Thats crazy because the wont wait on their money by any means!!!!!!!
You actually need to contact the company to have this issue fixed. If you don't they will charge you for the call.
The sooner you do it the better. Best of luck