Every two weeks or so it seems, I am paying a minimum of $50.00 to Correctional Billing Services (Evercom) to receive calls from my son that I do not received. I call to complain; I am told that I must use the internet to do so; at first I did not have access to the internet.
Then when I got access to the internet, I go to their site and find that I must now print out a form to be completed by me, and sent into their offices for review.
They make it far too difficult-almost impossible for a person to ask for a credit or to receive a refund and way too easy for their company to keep the money for a service they do not provide. It is the only telephone service provider (I believe) in this area to provide this type of service from the facility my son is in. This service for people to speak to their love ones, that are in a difficult situation-place, at a difficult time, have no other way to communicate .
Since they have the monoply in our area, they take advantage of this fact (as I see it), by making it almost impossible to even reach customer service, yet alone to speak with anyone or to receive any service at all.
I believe it needs a competitor in this field of service to make it more honest. How about you?