Evercom Systems Reviews

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Telephone Service Review

I purchased evercom for my hubsand 2 call me on january 26,,he called an it wont go threw,i need my money back,,call me at 334-207-****
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ID
#590985 Review #590985 is a subjective opinion of poster.
Location
Wetumpka, Alabama
Reason of review
Problems with payment

Evercom prison calls

you can never get in touch wiyh anybody they never call you back, hard to cancel becuz of no comtact. took me to write them a not so nice letter to stop them from taking money off my account since i could not reach them, then they still didnt call back to say anything they just took it off, no im sorry nothing. bad bad business. talk to them the first never got them again,called every day for two weeks when i finally realized after trying to reach them occasionally that i wasnt getting any return calls and never did.
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ID
#339082 Review #339082 is a subjective opinion of poster.
Location
Orlando, Florida
New Reviewer

Australia, Canada, and the same old United Kingdom

On the Evercom website it looks like the only office locations are in British Columbia Canada, the United Kingdom, and Australia. Like all the rest, I know people who need to communicate with the outside world without having to make their poor friends and family members pay for a non competitive rate. Most likely, these are the same type of cave pilots who fly large foreign made planes into very tall buildings. It wouldn't surprise me if these nationalistic 15th century slave owers aren't also the primary instigators on our War Against Anti American Terror and our obsolete 19th century War on Drugs. Perhaps the citizens of the United States of America should finally insist these two year law degree holders free are families or else bolt their own families to the American Walls of Injustice.
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ID
#339065 Review #339065 is a subjective opinion of poster.
Location
Chicago, Illinois

Keeps calling

Some inmate keeps calling. I tried blocking the number but they kept calling. Tried calling customer service but couldn't get through. Sick of the calls. Finally after 4 nights of this ***, I finally got thru and supposedly they are blocking our number. No clue who the *** the *** is. Company name is Evercom Systems. Guy I finally got was nice and removed our number. But sat on hold for 37 minutes. We will see if this work or not. Complete waste of my time. Has anyone else had this annoying experience? Its worse then tele marketers. Is there anywhere else to complain?
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1 comment
#558031

This keeps happening to me too!! Different inmates name each time, and a slightly different number.

Did u ever get it resolved? Very annoying!

ID
#295077 Review #295077 is a subjective opinion of poster.
Location
Anchorage, Alaska
New Reviewer

Not Happy with Evercom

I was told about Evercom and checked into this and was directed to Jail Call Solutions and set up an account with them and of course paid money, then was called and given a local phone number to the town in which the prison I receive calls from, when trying to set this up and I'm told this number is not in my name, and so for over three weeks now I've been trying to contact someone in regards to this with out getting any response from them. I have tried to log into my account online to find out that isn't letting me in and i requested for forgotten password to see that I'm not getting a response there either. I will be calling my bank to ensure that this business doesn't try taking any more money from my account. So if your inmate has told you about evercom don't bother they seem to be a scam.
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1 comment
#384716

We use it and I set it up for my mom and i didn't have to give them proof of anything and we talk to our loved one everyday as long as we pay our bill. Hope you get this resolved ASAp

ID
#278078 Review #278078 is a subjective opinion of poster.
Location
Richmond, Kentucky

Cut service even when the bill is 100.00 on phone bill they say its up to them what we owe then you

evercom is not very fair you pay your bill and they still cut service and they blame the phone co. the phone co. says it has nothing to do with it. so we sit with out calls until the deside to put it on and ther prices are rediculas they dont care about people just their money and you cant even get anyone one the phone to talk to once i got through the computer 2 different people telling me different things when they couldnt answer my question the cut off the internet what jokes they are stuiped *** company
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ID
#258521 Review #258521 is a subjective opinion of poster.
Location
Denver, Colorado

Evercom ends calls & steals money!

Nearly every call for the last 6 months have been dropped and I get charged for them to reconnect! Money is missing off my account for reasons I do not understand. I was told my calls are dropped because I touch buttons on my phone, nope not true. Then, they said it's probably my cell connection, so I got I used landline, same thing. Then they said maybe because I have call waiting, so I took it off, same thing. Perhaps it's because they end the calls and charge again to connect! Rip offs!!! $16 for a 30 minute call (that's usually interrupted)!
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1 comment
#319973

:upset ilove you

ID
#252002 Review #252002 is a subjective opinion of poster.
Location
Fresno, California

Billed us for services we did not authorize and refused to give info about it

Evercom is rip off company that hijacks phone services, sets up unauthorized accounts and refuses to give out information on said accounts. Put me on hold and refused to allow me to speak with a Supervisor because I asked what account information they had listed for us. They kept asking me to verify the account information and I asked them what they had, they said they couldn't give me that information, I had to give it to them first. I asked them who authorized the account and they told me my telephone company. They told me I would have to fill out a form if I didn't want to receive any more calls from inmates!
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2 comments
#737008

DO NOT TRY COLD CRIB!! Scammers!!

and they insult their customers.. they stole my money and they are still trying to steal money from my credit card..and called me a prison ***, they have absolutely NO RESPECT for people with loved ones in jail.. they ripped me off but I found a great phone service now..

cheap jail calls! Whatever you do DO NOT SIGN UP WITH COLD CRIB COMMUNICATIONS :(

#281187

Just try Cold Crib Communications They are way better and dont have hidden fees They also have unlimited calls for $17 a month.

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ID
#233722 Review #233722 is a subjective opinion of poster.
Location
Somerset, Kentucky
New Reviewer

Evercom

its terrible.i live in south carolina.and my son is in indiana.i went through evercom.to find out its %23-$25 for 15 mins.and my sister lives right there 20 mins from him and they are charging her $9-$12 dollars for 15 mins.then you get dissconected all the time and now cant even get them to answer a phone to add money so we can talk to him.this is crazy.get your *** togeather or let someone else take over that can come through for us.dont u think its hard enough not being with him alone not getting to talk to him come on do your *** job.any one know a better company to go through.cause im at my wits end.and very upset.thought we had a local number to start with all lies.now cant even get u to answer the phone so i can add money.come on i was paying $100.00 every 2 days and have proof just to talk for 15 mins come on
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4 comments
#1033663

GTL global tel LINK IS MUCH BETTER N VERY CHEAP CALLS LIKE 150 or 2 dollars only put 25 dollars lasts long time no dropped calls either

#462422

This is in reply to "WTF"...STFU!!!!!You don't know what your talk'n about. If you were here, i'd kick your f'n ***.

Just because a person messes up and goes to jail, doesn't mean that they should lose all there communication with their families. Not all offenders are harden'd criminals that deserve what they get. Obviously YOU have never been to prison, let alone a lengthy jail term.

So once again, S T F U !!!!!!!!!!!Jailhouse punk??? YOU'D BE A JAILHOUSE *** !!!!!!!!!!!!

#301146

Check out the online billing site. On the state drop down menu the state of Rhode Island (RI) isn't even listed!!!???

Don't they know it is a state? duh

#282609

Frustrated with prison phone companies cheating you. Give Cold Crib Communications a call today. 1-80*-***-**** or go to www.coldcrib.com/communications They have Unlimited Jail Calls starting at $17 a month!

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ID
#225650 Review #225650 is a subjective opinion of poster.
Location
Livingston, New Jersey
New Reviewer

Charged for no service, received no calls and employees refusal to help.

I am getting charged for calls i am not receiving, they have a automative system that drops the call before you can select the options, evercom just wants to place blame on the jail for their service not working, asked to speak with a supervisor the women told me no and yelled at me. I plan to report a complaint against her and get my money back that has been taken yet i havent had one PHONE CALL!!! They lack in professionalism and it is unfair the jail has ignorant 3rd party AMERICANS at that lack in common sense and customer service. No WONDER why the jobs are getting sent to china and india!
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1 comment
#278078

i was charged for a phone call then cut off did not recieve phone call $14.95 one call paid again 14.95 then paid 31.00 supposed to be same phone co,now i want my money back i will do what i can to stop this fraud i am on a fixed income i cant afford to give my money away like that i am disabled i need my money !!!!!

ID
#225342 Review #225342 is a subjective opinion of poster.
Location
Louisville, Kentucky
Loss
$10

I *** hate evercom!!!!!!!!!!!!1

evercom is the worst *** company ever they rip you off drop your calls and take ur money you try to call and make the compaint or try to get help and they have no one assist you. they said nothing yould change on there new system and now i cant receiceve no phone calls with money on my phone that they already charged to my *** account as if there *** prices werent expensive enough they think people just have money to be lossing and worst of all i cant talk to my husband *** you everco your fuckenassholes!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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3 comments
#282612

Frustrated with prison phone companies cheating you. Give Cold Crib Communications a call today. 1-80*-***-**** or go to www.coldcrib.com/communications They have Unlimited Jail Calls starting at $17 a month!

#245308

if your husband wasnt a dumb butt he wouldnt be in jail....

#240729

Clean up your language you little brainless ***. :upset :upset :upset :cry :cry :cry

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ID
#218253 Review #218253 is a subjective opinion of poster.
Location
San Jose, California
New Reviewer

Evercom

i am pissed with evercom because they keep accusing me of doing a three way party call when i know you are not suppose to do that so im always making 31.00 dollar payments and being charged 5.35 for a one minute call that i did not get as soon as i say hello an automated voice tells me my call is being terminated and yet i have to seven to ten business days to recieve a dispute letter in the mail and then have to wait up to thirty days just to see if i get credited for a call i didnt get to get in the first place
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ID
#213002 Review #213002 is a subjective opinion of poster.
Location
Frisco, Texas
Loss
$5

Blocked calls from my boyfriend in a jail in MS

Evercom and Correctional Billing have blocked phone calls from my boyfriend in the Harrison County Detention Center, saying it was my phone carrier. My phone is not blocked and they will not take resposibility for their actions. They charge to much money, they disconnect the calls and then re-charge for another call, and will not refund your money for 60-90 days then they send you an e-mail saying its your fault. I would recommend everyone band together to form a new company to give the friends, family and loved ones better access and cheaper rates Thank You
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ID
#210283 Review #210283 is a subjective opinion of poster.
Location
Valrico, Florida
New Reviewer

Concerned mother with limited income

Many times My son has called me from jail with several calls being dropped. I have called customer service and was told to go on-line to submit the time and date the call was made. I am doing that now because I can't find any other place to do this. The most recent collect call was on 11/13/10 @ 8:09pm when my son called me and the call was dropped. I have been charged $1.50 connect charge plus the couple minutes we talked with little reception to hear what he said. He had to call me back using his minutes. There should be a law against this kind of theft. I would appreciate it if someone from Evercom would contact me and get at least this last charge taken off.
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1 comment
#218568

They do that hoping you feel the dispute process is too much of an annoyance. After about a month you MIGHT get credit for the dropped calls. The agents you talk to would love to help but the people above them don't talk to customers so they have no interest in helping them.

ID
#209629 Review #209629 is a subjective opinion of poster.
Location
Lexington, Kentucky

Bogus Company

This is what I did contact company by email and let them know my issue since I couldn't get a live contact customer service rep. I recommand if any is still having issue with this company to contact the following agencies on them Correctional Billing Service Evercom P.O. Box 650757 Dallas, TX 75265-**** To Whom It May Concern: I received a call from a correctional facility than I received your text which stated that I had to set up an account. Which, I really didn't have to. I have been trying to cancel this account with your company. The good thing was that my credit card information was not accepted by your company so; in turn I thought that my order would automatically be canceled. I have try to reach your customer service department and all I do is get the run around so, alone with write you this letter and physically mailing it. I will be sending copies to the agency listed below along with phone number and the P.O. address that was state on your recording. I need your company I am also attaching the emails that I have sent to your company and received from your company. This our the numbers that I have contact to no avail 1-86*-229-**** this number actually can speak with a live person which I spoke with a Nicole and Alisha when they answer the call the name of the company is not stated by this rep. but, there state that they are not associate with your company but, they are letting your company contact consumers to fall in the trap of signing up for a service that is not needed. 800-844-**** this is the number that appears on the text that is sent. 866-847-**** this is the number I received the collected call from. Cc: Better Business Bureau of Dallas 1601 Elm St. Suite 3838 Dallas, TX 75201-**** (214) 220-**** Attorney General of Texas : Consumer Protection 1412 Main St # 810 Dallas, TX 75202-**** (214) 969-****
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ID
#209563 Review #209563 is a subjective opinion of poster.
Location
Chicago, Illinois
New Reviewer

I'm sick of the calls being dropped

It is aggravating to have to keep paying the acceptance fee bc u guys hang the phone up on us for no reason u really need to run this like global tel link runs their phone conpany for jails it is much easier to put money on the phone with global tel and all together runs better. it tells u before each call how much money u have so u know when its low evercom doesn't get it together we want to talk to our families and loved ones. I am tired of dealing with this company but have no choice u really need to do something
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ID
#207515 Review #207515 is a subjective opinion of poster.
Location
Leominster, Massachusetts
Loss
$40

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